Please read these terms and conditions carefully before placing an order on cinehome.co.uk.
1. Information About Us
The website cinehome.co.uk is operated by Cinehome.
- Registered Office: George Court, Bartholomew’s Walk, Ely, Cambridgeshire, CB7 4JW
- Contact Email: info@cinehome.co.uk
2. Service Availability and Ordering
- 2.1 Geographic Limits: Our website is intended for use by residents of the United Kingdom. We reserve the right to accept or decline orders from outside the UK.
- 2.2 Age Restrictions: By placing an order, you warrant that you are legally capable of entering into binding contracts and are at least 18 years old.
- 2.3 Contract Formation: Your order is an offer to buy from us. A legally binding contract is only formed when we send you a Dispatch Confirmation email (or Order Acceptance email). We reserve the right to cancel or decline any order before this point.
3. Pricing, Taxes, and Payment
- 3.1 Pricing: All prices are displayed in Pounds Sterling (GBP) and include VAT where applicable, but exclude delivery costs. Delivery costs will be added to the total amount before you checkout.
- 3.2 Price Errors: We try to ensure all pricing is accurate. If we discover an error in the price of goods you ordered, we will give you the option of reconfirming your order at the correct price or cancelling it.
- 3.3 Payment: Payment must be made in full at the time of ordering via our approved payment providers.
4. Delivery and Risk
- 4.1 Delivery Times: We will aim to fulfil your order by the delivery date set out in the Dispatch Confirmation, or within 30 days of the order date if no date is specified.
- 4.2 Risk Transfer: The goods become your responsibility from the time we deliver them to the address you provided.
5. Right to Cancel and Returns (Consumer Contracts Regulations)
- 5.1 14-Day Cooling-Off Period: As a UK consumer, you have the legal right to cancel your contract for any reason within 14 days of receiving your goods.
- 5.2 How to Cancel: To cancel, you must inform us clearly in writing via email before the 14-day period expires.
- 5.3 Return Shipping Costs: You must return the goods to us in their original condition within 14 days of cancelling. You are responsible for the cost of returning the goods, unless they are faulty.
- 5.4 Refunds: We will process your refund within 14 days of receiving the returned goods back (or proof of return). We may make a deduction if the value of the goods has been diminished by unnecessary handling.
6. Faulty Goods (Consumer Rights Act 2015)
- 6.1 Quality Standards: We are under a legal duty to supply goods that conform with this contract. Goods must be as described, fit for purpose, and of satisfactory quality.
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6.2 Remedies: If your goods are faulty, you are entitled to the following statutory remedies:
- Within 30 days of delivery: a full refund.
- After 30 days (and up to 6 months): a repair or replacement. If we cannot repair or replace it, you may be entitled to a reduction in price or a refund.
7. Limitation of Liability
- 7.1 Foreseeable Loss: If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach.
- 7.2 Business Loss: We only supply goods for domestic and private use. We have no liability to you for any loss of profit, loss of business, or business interruption.
- 7.3 Statutory Rights: Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by English law.
8. Intellectual Property
All content, logos, text, graphics, and software on cinehome.co.uk are the intellectual property of [Insert Company Name] or our licensors. You may not copy, reproduce, or use any content without our express written permission.
9. Governing Law and Jurisdiction
These terms and conditions, and any dispute arising from them, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction (unless you live in Scotland or Northern Ireland, in which case you may also bring proceedings there).